RoadEx Transport

Terms and Conditions

Terms of Use

Please review these terms and conditions of use before accessing, browsing, viewing or otherwise making use of this site, the Roadex Platform and any other site, web page, platform or application operated by the Company or any subsidiary or affiliate thereof (each and/or altogether, the “Website”). These general terms and conditions (these “Terms and Conditions”) govern your access to and use of the Website and the procurement of any services from the Company (“Services”) by you (as Customer/User, as defined below). The Website and Services are available for your use assuming you agree to the Terms and Conditions set forth below. If you do not agree to any of the Terms and Conditions, do not access or use the Website or Services. By accessing or using the Website, you and/or any entity or person you are authorized to represent signify your agreement to be bound by these Terms and Conditions. Any customer, shipper and/or consignee or any third party acting on their behalf (hereinafter collectively referred to as “Customer“/“User”), accessing, entering into or using this Website and/or the Services, agrees to these Terms and Conditions. These Terms and Conditions shall apply to any and all shipments scheduled and any other Services requested by the Customer.

Any aspect of the Website or Service offered may be changed, supplemented, deleted or updated without notice at the sole discretion of the Company.

The Company is duly authorized to operate as an agent, freight forwarder or transporter as applicable, in its respective countries of operation.

The Company reserves the right, in its sole discretion, to refuse any shipment of Goods at any time.


  1. Registration: The use of the Website and the Services offered, requires Customer to first complete a registration process via Website. Customer agrees that any information provided by it as part of the registration process will be accurate, current and complete and that Customer will immediately inform the Company of any change in such information. Customer acknowledges that the Company may, at its sole discretion, deny the registration of any Customer. Any Customer whose registration was accepted by the Company, shall be referred to hereinafter as a “Registered Customer”.
  2. Customer Account Security: The Registered Customer is and shall be solely responsible for maintaining the security of its account and safeguarding password(s) and the Registered Customer shall be fully responsible for any activities or transactions that take place using its account(s) or password(s), even if it was unaware of such use. Each Registered Customer hereby undertakes to notify the Company immediately of any breach of security or unauthorized use of its account.
  3. Right to Access Website and Services: The Company hereby grants to Customer a limited non-exclusive, nontransferable, non-sublicensable, revocable right to access and use the Website (and, to Registered Customers, the use of the Services), solely in conjunction with Customer’s own internal commercial activities to which the Services relate or apply.
  4. Users: Each Registered Customer account is valid for one Registered Customer only and may not be shared concurrently or otherwise by or among multiple Customers. Users of the Services are limited solely to Registered Customer’s employees.
  5. Prohibited Use: Customer may not (a) use the Website to store or transmit any viruses or other code designed to permit anyone to access the Website in an unauthorized manner or to disable, erase or otherwise harm software, hardware, or data; (b) copy in any manner any features or function of the Website or any data or information therefrom; (c) disclose to any third party any performance information or analysis relating to the Services or, any Company proprietary information; (d) remove, alter or obscure any proprietary notices in or on the Website or, infringe upon any Company intellectual property rights; (e) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms that make up the Website or any software, documentation, or data relating to the Website or the Services, except to the limited extent that applicable law prohibits such a restriction; or (f) cause or permit any third party to do any of the foregoing. In addition to any other conditions set forth in these Terms and Conditions, Customer undertakes: (i) not to disguise the origin of information transmitted through the Website; (ii) not to place false or misleading information on or through the Website; (iii) not to use or access any service, information, application or software available via the Website in a manner not expressly permitted by the Company; and (iv) not to frame or utilize framing techniques to enclose any portion or aspect of the Content.
  6. Right to Terminate Usage: The Company reserves the right to deny or revoke access to the Website, or any part thereof, or to otherwise terminate a Registered Customer’s access to the Services, at any time at its sole discretion, with or without cause and without notice to Customer.
  7. Third party vendors: Customer acknowledges that the Company uses third-party vendors to provide the necessary hardware, software, networking, storage, and related technology required to operate the Website, and Customer agrees that the Company is not and will not be liable or responsible for the acts or omissions of such third-party vendors.


  1. “Goods” means the whole or any part of the cargo and any packaging accepted from the Customer and includes any container not supplied by or on behalf of the Company.
  2. The quotes and prices of Services on the Website are customized and may differ between Customers subject to any legal obligation in specific territories which requires the publishing or otherwise displaying of set tariffs.
  3. All Services which are offered through or appear on the Website are subject to availability.
  4. Neither the description of the Services on the Website nor any quotation displayed therein or sent to Customer (“Offered Quotes”), constitutes a contractual offer to sell or provide the Services. The Offered Quotes are provided by the Company as an estimate dependent on information provided by the Customer and may be subject to change on account of variations in applicable carrier handling fees (which may include, without limitation, surcharges, fees, terminal handling charges, port fees, documentation fees, customs charges, overweight or additional weight charges, goods classifications, special services or cargo handling required), taxes, demurrage, etc. The Company reserves the right to charge additional or amended charges relative to those provided in the Offered Quotes.
  5. Inquiries and booking of Services may be submitted only by Registered Customers.
  6. The process of obtaining price quotations and the booking of shipping services are set out on the Website and it is Customer’s responsibility to check that it has correctly completed such processes and duly provided all the necessary information. The Company reserves the right to withdraw any price or other quotation issued following a booking which has not been duly completed and not to perform any Services offered.
  7. Any quotation of fees displayed on or received from the Website is valid for a maximum period of 24 hours from the time of its display or issuance, unless the Company expressly withdraws it at an earlier time or extends the quotation time frame, in writing. No booking request can be submitted for a quotation which expired or was withdrawn as aforesaid, unless specifically approved by the Company, in writing. Without derogating from the generality of the foregoing, the booking of any Services will be subject to a written booking request to be completed by the Customer and which shall specifically refer to the relevant quotation issued by the Company, include all information requested by the Company and be delivered to the Company through the Website (“Booking Request”/”Order”).
  8. Once a Booking Request has been properly submitted through the Website, the Company can confirm it, amend the terms and return it to Customer for confirmation or reject it at its sole discretion.
  9. Confirmation of a booking will be subject to the receipt by Customer of an email from the Company confirming the booking (“Booking Confirmation”/”Order Confirmation”). Customer is responsible to ensure that the Order Confirmation is complete and accurate and inform the Company immediately of any errors. The Company will not be responsible for any inaccuracies in the Order Confirmation received by Customer if these are not duly reported by Customer.
  10. Customer cannot vary an Order after an Order Confirmation is delivered, unless the Order Confirmation is not in compliance with the Customer’s initial order AND unless notice of such incompliance is delivered to the Company within forty-eight (48) hours from the issuance of the Order Confirmation but in any event prior to delivery of any Goods to the Company.
  11. Except as provided for in Clause 2.9 above, if Customer requests to amend in any way an Order after receipt of an Order Confirmation, then subject to space availability, a restated Order Confirmation will be issued, with updated prices, if any and Customer shall be charged an Order modification fee.
  12. If Customer cancels any part of a shipment of Goods after an Order Confirmation has been submitted, Customer shall be charged, in addition to any deadfreight that may be charged by an underlying carrier woth a cancellation fee.
  13. If customer fails to dleiver the goods for shipment in whole or in part for any reason, then Customer shall be charged , in addition to any deadfreight that may be charged by an underlying carrier, with a no- show fee.
  14. The Company will be entitled to revise any quote or charge, including after the Order Confirmation has been delivered, if such change is for reasons of erroneous or incomplete information by the Customer or for reasons beyond the Company’s control, including, but not limited to, changes in currency exchange rates, overweight charges, rates of third party carriers or other Company third party logistics service providers, etc., insurance premiums (if applicable) or modifications to any legislation, regulation or orders of a competent governmental authority having an impact on the Services, or any other charges applicable to the Services or to the availability of the aforesaid third party
  15. Customer shall not deliver to the Company or cause the Company to deal with or handle Dangerous Goods or Forbidden Goods, without the Company’s prior express written consent.It is hereby expressly agreed that the in any case, including, without limitation following the granting of such consent, if the Company, at its sole discretion, determines that any Dangerous Goods or Forbidden Goods (i) are deemed to constitute a risk to other goods, property, life or health or (ii) owing to legal, administrative or other obstacles whether as to their storage, carriage, discharge or otherwise, may be detained or cause any other property or person to be detained, then the Dangerous Goods or the Forbidden Goods, may, without notice, be destroyed or otherwise dealt with at the sole discretion of the Company or any other person in whose custody they may be at the relevant time, without compensation to and at the cost of Customer.“Forbidden Goods” shall include, animals, plants, chemicals, Perishable Goods, currency, precious metals and stones, coins, jewelry, antiques or works of art.
  16. “Perishable Goods” shall include such Goods as shall be, in fact or law, liable to deteriorate in quality and/or value and shall include, but not be limited to, fruit, vegetables, dairy products and meats.
  17. “Dangerous Goods” shall include such Goods as are, or may become, in fact or at law noxious, dangerous, hazardous, explosive, radioactive,flammable, corrosive, toxic, infectious or capable by their nature of causing damage or injury to other goods or to any person or animals or to anything in which goods are carried, handled or stored, whether or not so listed in any official or unofficial, international or national code, convention, listing or table.
  18. No insurance or customs brokerage related services will be effected by the Company. During the booking process, Customer may be offered to link to a website or platform of a third-party service provider in order to effect an insurance or to purchase customs brokerage services directly from such third- party service provider. All such insurances and customs brokerage services will be subject to the exceptions and conditions of the policies of the third party providing the insurance or the customs brokerage services. Should the insurers or the customs brokerage services providers dispute their liability for any reason whatsoever, the Company shall not be under any responsibility or liability whatsoever in relation thereto.
  19. The Company shall not be obliged to make any declaration for the purposes of any statute, convention or contract as to the nature or value of any Goods or as to any special interest in delivery, unless previously approved in writing pursuant to express written instructions received from Customer. Any declaration given pursuant to such consent, as well as any instructions relating to the delivery or release of Goods (including without limitation against payment or against surrender of a particular document) are accepted by the Company as agents for Customer where third parties are engaged to effect compliance with Customer’s instructions. The Company shall not be under any liability in respect of any declaration or arrangements.
  20. All transit times provided by the Company in any Booking Confirmation or otherwise, are estimates only and are not guaranteed. Estimates are based on underlying carrier schedules when available and assume timely customs clearance. Transit times are subject to change without notice and notwithstanding any neglect or default of the Company, it shall have no liability for any damages, whether consequential, indirect or direct for delay in the forwarding or transportation of the Goods.
  21. Services are provided by the Company as an agent, except for the following circumstances under which the Company acts as a principal:

    where the Company performs any carriage, handling or storage of Goods but only to the extent that the carriage is performed by the Company itself or its sub-contractor and the Goods are in the actual custody and control of the Company or its sub- contractors; and

    to the extent that the Company expressly agrees in writing to act as a principal.

    Without prejudice to the generality of this Clause 2.19 above: (i) the charging by the Company of an inclusive price for any Service shall not in itself determine whether the Company is acting as an agent or a principal in respect of such Service; (ii) the supply by the Company of its own or leased equipment and/or facilities shall not in itself determine whether the Company is acting as an agent or a principal in respect of such Services; and (iii) the Company always acts as an agent where the Company procures the issuance of a bill of lading or other document evidencing a contract of carriage between a person, other than the Company, and Customer.The Company’s Terms and Condition for Agent Services, which form an integral part of these Terms and Conditions, shall apply to any and all services provided by the Company as an agent as aforesaid.


  1. Customer agrees that international and domestic carriage by an underlying carrier of any shipment tendered using the Website shall be in accordance with the terms, conditions and limitation of liability set on the non-negotiable bill of lading, iir waybill, trucking bill of lading, railway bill of lading, shipping receipt or other contract of carriage or shipping document (collectively, “Shipping Documentation”) and, when applicable, any Tariff, Service Guide, or Standard Conditions of Carriage to be delivered by the Company to Customer, which are incorporated into this agreement by reference. If there is a conflict between the Shipping Documentation and these Terms and Conditions, these Terms and Conditions will prevail.
  2. All Shipping Documentation is NONNEGOTIABLE and will be prepared by Customer or by the Company as Customer’s agent and on its behalf and to bind Customer. Any unauthorized alteration, use of Shipping Documentation or tendering of shipments of Goods to any underlying carrier other than that designated by the Company and/ or the use of any Shipping Documentation not authorized or issued by the Company shall release the Company from any responsibility or liability in relation to any loss, cost, expense, damage or consequence arising from such unauthorized or invalid use of the Shipping Documentation or shipments of Goods and the Company shall no longer be obligated to Customer, any shipper or any third party on their behalf to the rate quotes related thereto.
  3. Customer is required to use the Website generated Shipping Documentation. Unless expressly agreed otherwise by the Company in writing, the Shipping Documentation issued by the Company constitutes the only authorized documents, and any carriage or other Services booked by Customer shall be subject to such respective Shipping Documentation, as may be applicable.
  4. If Customer does not complete all the documents required for carriage, or if the documents which it submits are not appropriate for the Services, pick up or destination requested, Customer hereby instructs the Company, where permitted by law, to complete, correct or replace the documents for such carriage, or services, pickup or destination at the expense of Customer. It is understood that the Company, at its sole discretion, may refuse to follow such instruction. The Company will not be liable to Customer or to any other person for any actions taken on behalf of Customer.
  5. If Customer processes shipments to locations outside the country where shipment originated, Customer must enter, to print in lieu of a manual signature with the company of we shall not be liable for any damages.


  1. The Customer is responsible for and warrants its compliance with all applicable laws, rules, and regulations, including, but not limited to, customs, import and export laws and governmental regulation of any country to, from, through or over which any shipment of Goods may be carried. Customer agrees to furnish such information and complete and furnish the Company with such documents (including, without limitation, any special licenses or permits required for the transportation, exportation, importation of handling of Goods) as are necessary to comply with such laws, rules and regulations. The Company assumes no liability to Customer or to any other person for any cost, loss, damage or expense (including, without limitation, any fines or penalties) due to the failure of the Customer to comply with the provisions of this Clause 4.1. The Company assumes no liability to Customer, nor to any customs authority on behalf of Customer, for the payment of duties, taxes, or fees owned or related to the importation of Goods.
  2. Customer and any individual or entity acting on behalf of Customer, in requesting or booking shipments or other services, warrant that such person or entity is duly authorized to act on Customer’s behalf and to legally bind it. Customer assumes full responsibility for any such person or entity and shall have no claim or demand to or from the Company with respect thereto.
  3. Customer represents and warrants to the Company as follows: (a) all items or Goods to be shipped will be completely and accurately marked to enable identification of the contents without opening any shipping or storage containers; (b) no items or Goods to be shipped shall be deemed illegal under any local or international law or regulation or, may be used in connection with any nuclear, chemical or biological warfare; (c) Customer will make every effort to accurately measure the dimensions and weights of all items and understands that the Company rate depends, inter alia, upon the accuracy of this information (d) Customer’s authorized representative(s) shall be identified to the Company’s agent or coordinator and shall be available at all times at the point of origination to sign, and shall sign, all documents evidencing pick-up of the items to be shipped by the Company; and (e) Customer is the legally documented owner of all Goods received by the Company or is authorized to cause such Goods to be stored, shipped and otherwise controlled by the Company as provided in the applicable Shipping Documentation.
  4. Customer represents and warrants that: (a) no receipt or handling of Goods, nor any payment or other transaction involving the Goods, shall cause the Company or any third party on its behalf to be noncompliant with any trade prohibitions, including without limitation, all economic sanctions laws and regulations and all export controls administration as well as any other similar applicable sanctions and export control laws or regulations in other jurisdictions; and (b) no person or entity Customer trades with, will be included in any list of individuals or entities with whom transactions are prohibited or restricted under any local or international sanction, prohibition or restriction.
  5. Customer is responsible for and warrants its compliance with all applicable laws, rules and regulations in the context of anti-bribery and anti-corruption laws and governmental regulations of any country to, from, through or over which any shipment may be carried.


  1. KYC: Upon registration and prior to completing the Booking Request, each new Registered Customer will need to complete a ‘Know Your Customer’ process (“KYC”). The KYC will be repeated from time to time as necessary. Without derogating from the foregoing, Customer undertakes to update Company regarding any changes in shareholding structure and any material changes in company’s financial or legal status.
  2. Currency: Unless expressly agreed otherwise by the Company or as may be required under any local jurisdiction, any amounts due to the Company are payable in INR
  3. Credit Check: Depending on the territory of Customer, Customer’s payment may be processed via our third party payment service or paid directly to the Company.

Payment Terms and Conditions:

  1. Cash Customer: A Cash Customer will be able to submit an order, following which it will have the option to add its bank account information for the purpose of an in-depth credit assessment. Following such an assessment, if applicable, company may issue a credit line for such Customer who will become a Credit Customer. Once that Customer receives an Order Confirmation, it will be able to proceed to checkout where the Customer will be required to pay a deposit. If Customer remains in a Cash Customer status, the deposit shall be in the amount set forth in the Order Confirmation. During the checkout, Customer will be able to choose between a credit card payment.
  2. Credit Customer: The Credit Customer shall have the option, when placing its Order, to input its bank account information in order to receive a more extensive credit check which may allow the Credit Customer to receive a superior credit approval. The Credit Customer will be able to proceed to Order Confirmation and checkout, as long as the Order is equal to or less than the Credit it received. A Credit Customer who would like to book a shipment that totals at a higher value than the approved credit line it received, will be considered a Cash Customer for the full amount of the booking and shall be subject to the payment terms and conditions which apply to Cash Customers.
  3. Additional Charges: Customer acknowledges that the initial fee quote provided by the Company may not include certain taxes, costs and fees associated with its shipment, including, but not limited to, VAT, other duties, customs charges, governmental penalties and fines, demurrage, detention, deadfreight and any other unforeseen charges that may arise in connection with the Customer’s shipment (“Additional Charges”). Customer hereby agrees and undertakes that it will be responsible for and shall pay any and all Additional Charges that may be applied to its shipment of Goods. Additional Charges may be included in the invoice issued to Customer upon the delivery of the shipment as detailed below or in a separate invoice which will be issued thereafter.
  4. Invoicing and Payment - Both Cash Customers and Credit Customers will receive an invoice from the Company once the shipment is released and proof of delivery is received by the Company. The invoice may include any applicable Additional Charges, or the Additional Charges may be included in a separate invoice which will be issued to Customer once such Additional Charges are determined.


The Company and its agents agree to use commercially reasonable efforts to, either directly or indirectly: (a) match the item(s) of each shipment of Goods against the item(s) set forth on the shipping directions from Customer; (b) inspect each shipment of Goods and note all apparent damage on the appropriate freight bill, delivery receipt, or similar document evidencing delivery, and notify Customer of such damage; and (c) deliver all shipments to locations directed by Customer. The Company may ship the items by any means, including truck, air, vessel or any other carrier, unless Customer gives specific electronic or written instructions to the contrary.


  1. The Company shall at all times be an independent contractor with respect to Customer, and nothing herein contained shall be construed to be inconsistent with such relationship or status.
  2. The Company shall engage and/or subcontract with such entities and/or individuals as it may deem necessary or appropriate in connection herewith, and on any terms whatsoever, it being understood and agreed that such entities or individuals shall be subcontractors of the Company only and shall be subject to discipline and control solely and exclusively by the Company.
  3. The Customer undertakes that no claim or allegation whether arising in contract, bailment, tort or otherwise shall be made against any servant, agent, or subcontractor of the Company which imposes or attempts to impose upon any of them or any means of transportation owned or chartered by any of them any liability whatsoever in connection with the Goods or the Services whether or not arising out of negligence on the part of such person. The subcontractor, agent or servant shall also be entitled to enforce the foregoing covenant against the Customer.


  1. These Terms and Conditions, together with the Shipping Documentation, completely and exclusively state the agreement of the Company and Customer regarding the subject matter hereof and supersede all prior negotiations, representations or agreements with respect to the subject matter hereof, written or oral, and may be amended only by written instruments signed by all parties hereto.
  2. If any part of these Terms and Conditions is found unenforceable, it will not affect the validity or enforceability of any other provision hereof.


The Company, at its sole discretion, may terminate or suspend the use of the Website, Services and Content to any person at any time and for any or no reason in its sole discretion, even if access and use continue to be allowed to others. Upon such suspension or termination, Customer must immediately discontinue use of the Website.


The Parties agree and acknowledge that each of the Parties as the “Receiver” may have access to certain information that is confidential and proprietary to the other Party as the “Discloser” (the “Confidential Information”) during the course of providing the Services. The Receiver covenants and agrees that it will not now or at any time hereafter, either directly or indirectly, for any reason whatsoever:

  • divulge to any person, proprietorship, partnership, firm, corporation, organization or entity of any kind, any or all of the Confidential Information, except as specifically provided herein;
  • reproduce, copy, photograph, transcribe, or tape any of the Confidential Information, without the prior written consent of the Discloser;
  • use or permit to be used, any part of the Confidential Information, without the prior written consent of the Discloser.

The Receiver shall return to the Discloser upon expiration or termination of this Agreement, and at any other time as requested by the Discloser, any and all originals and copies of the Confidential Information in whatever form, including any electronic files, unless otherwise agreed to in writing by the Discloser; and shall take all reasonable actions necessary to protect the confidentiality of the Confidential Information.